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Human Kinetics ebooks are delivered using VitalSource, a modern, secure ebook platform. You can access your ebooks on any laptop (no download required), tablet, or smartphone device with VitalSource Bookshelf app. Immediately after purchase, we will email a code to you that will provide access to your content on VitalSource Bookshelf.
Your refund has been processed. Please allow 7-10 business days for your credit card to reflect the refund.
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Your access to the Ebook has been revoked.
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We have been notified of the error and will process your refund ASAP
- If you purchased an ebook only, follow the instructions on this FAQ page to access your Ebook.
- If you purchased an online course with an ebook, refer to the FAQ below of "HOW DO I LOCATE AN EBOOK FOR AN ONLINE COURSE?" for step-by-step instructions of how to access your ebook.
- If you purchased an ebook with a web resource/ancillary, click here for next steps.
There are a few important things to keep in mind when returning an Ebook you purchased from a Human Kinetics Online Store:
- You have 7 calendar days to return an Ebook from the date you purchased it.
- You have not viewed or printed, in total, more than twenty percent (20%) of the Ebook.
You can only return items purchased directly from us.humankinetics.com, canada.humankinetics.com or coacheducation.humankinetics.com.
Check if your Ebook is eligible for a refund
- Enter the Order Number
- Click on Submit
- Enter the code that you used to access the Ebook
- Click on Submit
Human Kinetics reserves the right to refuse to sell or provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.
- Enter your order number
- Click on submit
- Create an account on VitalSource. (You can use the same email address and password as your Human Kinetics account.)
- Click on 'Redeem Code'
- Enter the code that we sent you and then click on 'Redeem'.
- Login in to your VitalSource account.
- Click on 'Redeem Code'.
- Enter the code that we sent you and then click on 'Redeem'.
How to download your Ebook for offline access on your device.
- Login in to Bookshelf using your VitalSource account.
- Filter by title or author
- Select desired title
Select the app you want to download and follow the instructions to download it.
Click here for a list of VitalSource requirements and support.
Within your online course, you will find instructions to download the ebook. The download page will contain an ebook access code.
Refer to one of the two "HOW DO I REDEEM AN EBOOK ACCESS CODE" FAQs above for step by step instructions of how to access your Ebook.
Adobe Digital Editions (ADE) was the tool Human Kinetics formerly used to provide ebooks prior to 2019. If you have an ADE ebook, it will still be available on the original device on which you downloaded it. To convert the ebook to the new VitalSource platform there will be a $3 fee for each ebook converted. Converting ebooks is optional and only related to those who have purchased ADE ebooks formerly on the HK website. Only the ebooks that are currently available can be converted. To request that your ADE ebook be converted, please contact customer service.
Please share:
Your name
Title of the ebook
Email address used at time of purchase
Phone number
Contact your HK Sales Rep. or email k12sales@hkusa.com
- If you purchased an ebook with a web resource/ancillary, follow the instructions under "HOW DO I REDEEM AN HKPropel ACCESS CODE" to access your ebook.
- If you purchased an ebook only, follow the instructions on the Ebook FAQ page to access your ebook.
- If you purchased an online course with an ebook, follow the instructions under "HOW DO I LOCATE AN EBOOK FOR AN ONLINE COURSE?" for step-by-step instructions of how to access your ebook.
