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Continuing Education Policies

Continuing Education Policies
Human Kinetics will adhere to the Code of Ethics, appropriate language guidelines, copyright and conflict of interest policies of each of the organizations it partners with, as well as the below:

Non-Discriminatory Policy
No individual should be denied participation in Human Kinetics' CE programs on the basis of race, color, national origin, religion, sex, disability, military status, sexual orientation or age. Americans with Disabilities Act (ADA) requirements will be considered if live events are hosted.

Copyright Policy & Procedure
Human Kinetics ensures proper documentation is obtained prior to course release that clearly demonstrates permission to use the material in the course. Human Kinetics will use a Speaker Release form if events are conducted that would require one. All permission management is handled and reviewed by our permissions manager(s). Program instructors and sponsors, when applicable, will be required to complete a Release Form stating the use of copyrighted materials prior to participating in the CE program.

Conflict of Interest Policy & Procedure
All individuals in a position to influence the content of a program to be offered for continuing education credits must disclose any relevant financial or nonfinancial relationship(s) that might affect independent involvement in the proposed program. Any speaker or planning committee member who refuses to disclose financial or nonfinancial relationships will be disqualified from participating in the planning and implementation of the program. Sponsors will be listed in promotional and program materials. No registered, trademarked or copyrighted material, products or techniques will be used within the program. CEUs will not be given for time if products are mentioned, or goods and services are promoted per the Accreditation Council for Continuing Medical Education (ACCME) ( requirements.

Cancellation and Refund Policy
Continuing education courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online continuing education courses, if the course has not yet been accessed a full monetary refund will also be given at the request of the customer within 30 days of purchase. Electronic access to the course will be revoked. After 30 days, or if the course has been accessed or package opened, customers will be allowed to exchange their course for an online course of similar monetary value.

Grievance Policy & Procedure
Human Kinetics is committed to conducting all activities in strict conformance with accreditation agencies and boards. Human Kinetics will comply with all responsibilities to be nondiscriminatory in activities, program content and in treatment of participants. Human Kinetics will provide participants with the ability to raise any complaints or concerns they may have. While Human Kinetics attempts to assure fair treatment of all participants, we recognize grievances that may require intervention. Grievances are handled in the following manner:
When a participant, either orally or in written format, files a grievance/complaint, the Continuing Education Committee (Division Director, Continuing Education Manager, sales/marketing representative) will evaluate the nature of the complaint. If it is meritorious, the Continuing Education Committee will instruct the staff to implement any necessary changes in the course. The complainant will receive a response from the Continuing Education Manager or designated staff within 5 working days.
Participants may file a complaint by telephone or email.
Telephone #: (217) 351-5076 ext. 2230