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Leisure Services Management 2nd Edition With Web Study Guide

Leisure Services Management 2nd Edition With Web Study Guide



$94.00 USD

Available As


    Leisure Services Management, Second Edition, prepares students for the challenges they’ll face as entry- to mid-level recreation and leisure managers. The book outlines the essential knowledge and skills that successful managers need to have and helps students build those competencies by encouraging them to think as managers. The text’s activities, projects, and examples help students connect the competencies to real-world situations.

    Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will learn what management is, what the manager’s role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text, students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.

    For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of these activities asks students to assume one of the many roles of a new manager. They’ll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they’ll assume as a manager. The activities will help students develop the competencies they’ll need in order to meet the challenges of this evolving field.

    New to this edition of Leisure Services Management are the following student-friendly features:
    • Updated sidebars in which professionals in the field offer early career advice for future managers
    • Real examples from all three sectors—public, nonprofit, and commercial—giving a broad perspective of parks and recreation, tourism, sport, therapeutic recreation, and outdoor recreation
    • International perspectives and examples, encouraging students to think globally
    • Information about the exam for becoming a Certified Park and Recreation Professional (CPRP)
    The text also includes a web study guide, which includes links to sample forms from the actual files of leisure managers to assist students in understanding and using important management tools. With an overview of key concepts by chapter, detailed case studies, a glossary, and a competency scorecard, the web study guide will help students build their knowledge of the content area, apply the information learned to their current work environment or a future internship, and prepare for future certifications.

    The competency-driven approach of Leisure Services Management, Second Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.

    Table of Contents

    Chapter 1. Competency-Based Management and Leadership
    What Is Management?
    Leadership Theories
    Management Theories
    Management Trends
    Our Competency-Based Approach
    Chapter 2. Leisure Services Managers
    Levels and Functions of Managers
    Resources to Manage
    Career Progression of Managers
    Management Drivers
    Efficiency and Effectiveness
    Critical Management Issues
    Chapter 3. Legal Foundations for Managers
    Current Legal Issues and Trends
    Civil and Criminal Law
    Risk Management
    Legal Issues in Employment
    Chapter 4. Organizational Structure
    Three Sectors
    Organizational Structure, Design, and Culture
    Working With Boards
    Form of Government and Organizational Structure and Design
    Chapter 5. Coordination of Resources, Programs, and Services
    Internal Organizational Coordination
    External Organizational Coordination
    Chapter 6. Planning and Decision Making
    Problem Solving and Decision Making
    Ethical Decision Making
    Chapter 7. Marketing and Public Relations
    Definition and History of Marketing
    Market Segmentation and Target Marketing
    Marketing Mix
    Social Media
    Chapter 8. Communications and Customers
    Functions of Communication
    Communication Process
    Communication Breakdowns
    Strategic Approach to Communication
    Internal Communication
    External Communication
    Chapter 9. Personnel Procedures and Practices
    Human Resources Perspectives
    Personnel Planning
    Personnel Processes
    Managing Volunteers
    Chapter 10. Motivation, Rewards, and Discipline
    Employee Engagement and Development
    Employee Recognition
    Rewarding Volunteers
    Rewarding Yourself
    Chapter 11. Sources and Methods of Financing
    Sources of Revenue
    Pricing Trends and Issues
    Chapter 12. Budgets and Financial Cost Analysis
    Defining Budgets
    Budget Cycle
    Cutback Management
    Types of Budgets
    Approaches to Budgeting
    Budget Implementation
    Financial Analysis and Reporting
    Chapter 13. Evaluation
    Why Evaluate?
    Performance Measurement
    How to Evaluate
    Selecting Evaluation Participants
    Best Practices and Benchmarking
    Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
    Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia
    About the Authors


    All ancillaries are free to course adopters and available at

    Instructor guide. Includes a sample course syllabus, chapter outlines, learning objectives, the activities and case studies from the web study guide, and an introductory activity for the competency scorecard.

    Test package. Contains a bank of over 270 ready-made test questions—in multiple-choice, fill-in-the-blank, true-or-false, essay, and short-answer formats—covering the content from all chapters.

    Chapter quizzes. Quizzes with questions directly linked to the chapter objectives can be taken electronically and submitted to the instructor for grading.

    Presentation package. Includes more than 300 PowerPoint slides of text, artwork, and tables from the book that can be used for class discussion and presentation. The slides in the presentation package can be used directly within PowerPoint or printed to make transparencies or handouts for distribution to students. Instructors can easily add, modify, and rearrange the order of the slides.

    The presentation package is also available for purchase • ISBN 978-1-4925-7060-8

    Web study guide. Includes the competencies tested in the Certified Park and Recreation Professional (CPRP) exam to help learners better understand what will be expected of them. The web study guide also provides a competency scorecard, key concepts by chapter, undergraduate- and graduate-level case studies for each chapter, links to websites, and links to sample forms that are typical of the documents learners will encounter in their future jobs.

    The web study guide is also available for purchase separately • ISBN 978-1-4925-7061-5