Leisure Services Management 3rd Edition With HKPropel Access

Leisure Services Management, Third Edition With HKPropel Access, outlines the essential knowledge and skills that successful managers must learn, and it assists students in building those competencies. The text prepares students for the Certified Park and Recreation Professional (CPRP) qualifying exam and for the challenges they’ll face in their future careers in commercial recreation, public agencies, and the nonprofit sector. Throughout the text, there are activities, projects, and examples to help students connect competencies to real-world situations.

Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will examine the scope of leisure management, management responsibilities, and how a manager can affect an agency and its customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation.

For each chapter, the ancillaries offer experiential learning activities that simulate on-the-job situations. Each of these activities asks students to assume the role of a manager and address common management issues by completing a work assignment or project. These activities will facilitate student development and help students gain essential management competencies. Other learning aids include learning objectives, review questions, key terms, and a glossary to reinforce student learning.

In addition to updated references that provide contemporary management perspectives, the third edition features the following:

• Expanded content on social media, planning, and international leisure
• A new chapter focusing on diversity, equity, and inclusion to broaden students’ perspectives
• From the Field sidebars, which offer readers a glimpse of what happens in the field, so they can better understand what they will be facing in the future

Leisure Services Management has related online learning activities delivered via HKPropel. These activities include flash cards and undergraduate- and graduate-level case studies for each chapter. Chapter quizzes, which are automatically graded, may be assigned by instructors to test comprehension of critical concepts. Students can also access a list of competencies tested in the CPRP exam and a competency scorecard to track their development relative to professional standards. These online resources will help students build useful knowledge and apply the information.

The competency-driven approach of Leisure Services Management, Third Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their career.

Note: A code for accessing HKPropel is included with all new print books.

Audience

Upper undergraduate- and graduate-level students taking recreation and leisure management courses; reference for recreation and leisure professionals, including those seeking Certified Park and Recreation Professional (CPRP) certification.

Chapter 1. Competency-Based Management and Leadership
What Is Management?
Management Theories and Systems
Management Trends
A Competency-Based Approach
Conclusion

Chapter 2. The Management Process
The Management Process
Management Drivers
The Manager’s Resources
Management Functions and Career Progression
Outcomes
Critical Management Issues
Conclusion

Chapter 3. Diversity, Equity, and Inclusion
What Is Diversity and How Does It Affect Our Experiences?
Equity and Equality
Inclusion
Why Diversity, Equity, and Inclusion Matter
Interpersonal and Systemic Challenges
Personnel and Workplace Challenges
Strategies for Advancing DEI in the Workplace
Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges
Conclusion

Chapter 4. Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Internal and External Politics
Conclusion

Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion

Chapter 6. Planning and Decision Making
Planning
Elements of Master, Comprehensive Master, and Strategic Planning
Problem Solving and Decision Making
Ethical Decision Making
Conclusion

Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Social Media
Conclusion

Chapter 8. Communication and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion

Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion

Chapter 10. Staff Retention and Development
Onboarding
Employee Engagement and Development
Motivation
Employee Recognition
Performance Appraisal
Discipline
Conclusion

Chapter 11. Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion

Chapter 12. Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion

Chapter 13. Evaluation
Why Evaluate?
Performance Measurement
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion

Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia

Amy R. Hurd, PhD, CPRE, is the associate vice president of undergraduate education at Illinois State University and a professor of recreation and park administration within the School of Kinesiology and Recreation. While at Illinois State University, Hurd has taught undergraduate and graduate courses in management with an emphasis on marketing, human resources, and finance. Prior to coming to Illinois State University, she was a visiting lecturer in management at Indiana University, where she received her PhD.

As a practitioner, Hurd worked as the special events coordinator and as the marketing director for the Champaign Park District in Champaign, Illinois. She has presented on and written extensively about management, competencies, and succession planning in public parks and recreation, including authoring four textbooks. Hurd was a visiting scholar at Srinakharinwirot University (Bangkok, Thailand) in the subject area of sustainable tourism, and she traveled to Opole University of Technology (Opole, Poland) and the Universidad de Cuyo and Universidad de Mendoza in Mendoza, Argentina, for a student and faculty cultural immersion experience. She is a regular instructor for Indiana University’s executive development program, and she was elected to the American Academy for Park and Recreation Administration in 2014.

Robert J. Barcelona, PhD, serves as department chair and a professor in the department of parks, recreation and tourism management at Clemson University. He previously served as the department chair in the department of recreation management and policy at the University of New Hampshire (UNH). Barcelona’s research and writing interests focus on increasing access to sport and recreation programs and facilities and on improving the quality of recreation experiences through partnerships, planning, creative financing, staff training, and professional development.

Barcelona teaches both undergraduate and graduate courses focusing on management and leadership, strategic planning, program evaluation, youth development, and recreational sport management. He also works closely with local and federal agencies on issues pertaining to research and program evaluation efforts. Barcelona currently serves as the chair of the Council on Accreditation for Parks, Recreation, Tourism and Related Professions (COAPRT), and he is the editor in chief of Recreational Sports Journal. In 2019, Barcelona was inducted as a fellow of the American Academy for Park and Recreation Administration (AAPRA), where he serves as chair of the Research for the Profession Committee.

Jo An M. Zimmermann, PhD, CPRP, is an associate professor in the recreation studies program within the department of health and human performance at Texas State University. Zimmermann teaches undergraduate and graduate courses related to administration, finance, and marketing as well as the senior capstone course. Prior to coming to Texas State University, she was a senior lecturer in recreation management at Victoria University in Melbourne, Australia, as well as a visiting assistant professor in recreation administration at Clemson University, where she earned her PhD.

As a practitioner, Zimmermann worked as a recreation supervisor for the Morton Grove Park District and as a program manager at the Park District of Oak Park, both in Illinois. She has presented and written on management and administrative roles in parks and recreation, including authoring chapters in textbooks. Zimmermann has served as a visiting professor at Beijing Sport University in Beijing, China. She is a regular presenter at the Texas Recreation and Park Society Annual Institute and is a cochair of the Leisure Management Special Interest Group for the World Leisure Organization. In 2017, she was named Outstanding Educator of the Year by the Texas Recreation & Park Society. The following year, she received the Presidential Distinction Award for Teaching from the Texas State University College of Education.

Best practices and benchmarking
Grow your organization through social media engagement
Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges
Take a competency-based approach to management

All ancillaries are free to adopting instructors through HKPropel.

Instructor guide. Includes a sample course syllabus, chapter outlines, learning objectives, the activities and case studies provided to students, an introductory activity for the competency scorecard, and links to sample forms that are typical of the documents learners will encounter in their future jobs.

Test package. Contains 350 questions in true-false, matching, essay, and multiple-choice formats. The files may be downloaded for integration with a learning management system or printed for use as paper-based tests. Instructors may also create their own customized quizzes or tests from the test bank questions to assign to students directly through HKPropel. Multiple-choice and true-false questions are automatically graded, and instructors can review student scores in the platform.

Chapter quizzes. Contains ready-made quizzes (9-10 questions each) to assess student comprehension of the most important concepts in each chapter. Each quiz may be downloaded or assigned to students directly through HKPropel. The chapter assessments are automatically graded, and instructors can review student scores in the platform.

Presentation package. Features more than 290 PowerPoint slides of text, artwork, and tables from the book that can be used for class discussion and presentation. The slides in the presentation package can be used directly within PowerPoint or printed to make handouts for students. Instructors can easily add, modify, and rearrange the order of the slides.

Instructors also receive access to all student materials in HKPropel. For Leisure Services Management, this includes the list of competencies tested in the Certified Park and Recreation Professional (CPRP) exam to help learners better understand what will be expected of them, plus a competency scorecard, undergraduate- and graduate-level case studies for each chapter, and links to websites.