You have reached the United States portal for Human Kinetics, if you wish to continue press here, else please proceed to the HK site for your region by selecting here.


Please note if you purchase from the HK-USA site, currencies are converted at current exchange rates and you may incur higher international shipping rates.

Human Kinetics Logo

Purchase Digital Products

If you are looking to purchase an eBook, online video, or online courses please press continue

Footprint Books Logo

Purchase Print Products

Human Kinetics print books are now distributed by Footprint Books throughout Australia/NZ, delivered to you from their NSW warehouse. Please visit Footprint Books to order your Human Kinetics print books.

Feedback IconFeedback
Health Fitness Management-3rd Edition

Health Fitness Management-3rd Edition

Author:
$99.00 USD

Available As





    Book

    Health Fitness Management, Third Edition, provides an in-depth picture of the challenging and rewarding role of the health and fitness club manager. Leading experts in the fitness industry share their insights in a practical manner, making this text the most authoritative and field-tested guide to fitness management success.

    Whether they are providing service to members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers need the right mix of skills and flexibility to support the success and continued growth of their clubs. This third edition addresses recently emerging topics and offers practical tools that will help health club managers succeed:
    • Opening chapter scenarios set the stage and put readers in the shoes of a club manager.
    • New case studies emphasize the importance of thoroughly understanding legal responsibilities and obligations.
    • Best practices and tips for managing social media pages give the reader practical ways to maximize marketing efforts and grow the business.
    • Reproducible forms save time in creating templates for common agreements and records, such as a membership agreement, an equipment maintenance form, and a guest registration and exercise liability waiver.
    To further support its applied approach, Health Fitness Management, Third Edition, incorporates updated research and industry trends as it leads readers through key managerial development areas. It starts with organizational fundamentals and the payoffs of thoughtful staff recruitment, training, development, and retention. It then shifts to methods for attracting and retaining members while also increasing profitability with the right mix of products and services. Finally, it reviews operational and facility management functions, covering everything from reading financial statements and maintaining equipment to understanding and managing risk.

    To aid with retention and for easy reference, The Bottom Line segments sum up the key points to emphasize the most important topics in the text. Learning objectives, key terms, and a list of references round out each chapter to foster a better learning experience. Instructors will have access to an instructor guide, which contains additional practical assignments, and a test package for gauging student comprehension.

    Written by industry experts, Health Fitness Management, Third Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry, and it serves as an essential reference for professionals already enjoying the challenges and opportunities of club management.

    Audience

    A text for upper-level undergraduate students taking fitness management or related business courses. Also a professional reference for club managers and owners.

    Table of Contents

    Part I. Human Resources

    Chapter 1. Recognizing the Importance of Leaders and Managers
    Exploring Management and Leadership Theory
    Acknowledging the Difference Between Managing and Leading
    Struggling as a Manager: Pitfalls to Avoid
    Succeeding as a Manager: A Strategy to Manage Talent

    Chapter 2. Understanding Organizational Design
    Growth and Management Positions
    Roles and Responsibilities
    Writing Job Descriptions
    For-Profit Organizations
    Not-For-Profit Community Facilities
    Hospital-Based Fitness Centers
    Corporate-Based Fitness Organizations

    Chapter 3. Recruiting the Best Staff for Your Facility
    Analyzing Staffing Needs
    Utilizing Job Descriptions
    Designing the Appropriate Recruiting Vehicle
    Developing Interview Strategies
    Selecting the Best Candidate for the Position

    Chapter 4. Training and Developing Staff
    Five Steps to Creating Internal Training Programs
    Outside Resources for Training and Development
    Assessment of Training Costs

    Chapter 5. Managing Staff Performance
    Role of the Manager in Staff Performance
    Steps in Managing Performance
    Employee Termination

    Chapter 6. Developing a Compensation Program
    Forms of Compensation
    Compensation and Management
    Compensation Program Basics
    Performance-Based Pay

    Part II. Member Recruitment, Retention, and Profitability

    Chapter 7. Marketing Your Program
    Developing Strategic Marketing Plans
    Marketing Research
    Identifying Target Markets
    Defining Marketing Goals and Objectives
    Planning the Company Brand and Program Brand
    Social Media Marketing
    Best Practices in Modern Marketing
    Writing an Effective Marketing Plan
    Evaluating Marketing Programs

    Chapter 8. Increasing Membership Sales
    Fostering a Partnership Between the Reception Desk and the Membership Staff
    Telephone Best Practices
    Maximizing the Face-to-Face Selling Process
    Corporate and Group Membership Sales

    Chapter 9. Focusing on Customer Service
    Recognizing the Importance of Customer Service and Loyalty
    Identifying Your Customer
    Understanding What the Customer Wants
    Training Staff for Exceptional Customer Service
    Dealing With Difficult Customers
    Customer Service Best Practices
    Monitoring the Effects of Customer Service

    Chapter 10. Retaining Members Through Program Management
    Membership Retention
    Establishing the Purpose of Programming
    Diversification of Activities
    Progression of Programs
    Promotion of Programs
    Reliability of the Schedule
    Accountability for Growth and Retention
    Programming by Logical Progression
    Developing a Successful Program
    Recognizing the Importance of Program Directors

    Chapter 11. Generating Revenue Through Profit Centers
    Development and Organization of Profit Centers
    Five Common Profit Centers

    Part III. Operations and Facility Management

    Chapter 12. Understanding Financial Management
    Cash Versus Accrual Accounting
    Financial Statements
    Budgeting
    Income Management
    Accounts Receivable
    Sales Analysis
    Expense Management
    Tax Considerations

    Chapter 13. Risk Management: Addressing Health and Safety Concerns
    Anthony Abbott and Mike Greenwood
    Creating a Safe Environment
    Screening Before Activity
    Administering Physical Fitness Assessments
    Designing Safe Exercise Programs
    Providing Safety Orientation
    Supervising Members
    Managing Emergencies
    Risk Management Documentation

    Chapter 14. Maintaining Your Facility
    Mike Greenwood and Anthony Abbott
    Maintenance Activities
    Four Areas of Maintenance Management
    Determining Maintenance Needs
    Performing a Needs Assessment
    Planning the Facility Maintenance Program
    Personnel
    Implementing a Maintenance Program
    Evaluating Facility Maintenance
    Developing a Preventive Maintenance Program

    Chapter 15. Understanding Legal and Insurance Issues
    John Wolohan
    Civil Versus Criminal Liability
    Tort Law
    Contracts
    Employment Law
    Insurance Considerations

    Chapter 16. Strategic Planning and Evaluation
    Strategic Planning
    Evaluation
    Health and Fitness Evaluation Model
    Location Analysis
    Industry Evolution and Differentiation

    About the Author

    Mike Bates is the owner of Refine Fitness Studio, located in Windsor, Ontario. Bates has worked in a variety of positions in the fitness industry, including sales, front desk, personal training, and management. He was recognized as one of the top sales managers at GoodLife Fitness in Canada and achieved one of the club chain’s highest retention levels. Bates is also a lecturer at the University of Windsor, teaching courses in sport management, human resource management, and strength and conditioning. He coordinates and teaches personal training and sports conditioning certification courses in Windsor and is a regular speaker at International Health, Racquet & Sportsclub Association (IHRSA), canfitpro, and Club Industry. He was the managing director of Human Kinetics Canada from 1999 to 2007. Bates holds BHK and MBA degrees from the University of Windsor.

    Michael Spezzano is a consultant in health, fitness, and healthy living program management and development, specializing in medical fitness programs and health care collaborations. Working with staff teams, he develops innovative and effective program solutions that respond to constituent needs and maintain organization health and vitality. Spezzano has extensive experience in developing and managing a broad range of adult and youth programming.

    Prior to his consulting work, Spezzano had a 35-year career with the YMCA. As vice president of programs and membership at the YMCA of Greater New York, Spezzano managed delivery of health and fitness programs and membership services for the largest Y in the United States. He was responsible for $60 million in annual membership revenue and three annual marketing campaigns responsible for producing 20,000 new members a year. Prior to that, he was the national health and fitness director for the YMCA of the USA. In that position he provided national Y leadership in the field of health and fitness. His responsibilities included program design and development, certification training, resource development, and consultation to 2,600 YMCAs in the United States.

    Spezzano has been featured in numerous national media outlets, including ABC TV online, New York Times, USA Today, Web MD, Newsweek online, Lifetime online, Men’s Health magazine, Weight Watchers magazine, Family Life magazine, and Wall Street Journal.

    Guy Danhoff has been teaching at Missouri Baptist University (MBU) in St. Louis, Missouri, since 2008. He currently serves as coordinator of the graduate fitness management program within the health and sport sciences division. Danhoff teaches courses in that division (fitness management, sport and social media, and sport marketing) as well as courses within the MBU School of Business (strategic management, entrepreneurial marketing, current issues in marketing, and introduction to marketing for health care systems). Danhoff completed all of his course work in 2018 and is slated to complete his business administration doctoral degree program at Walden University before 2020. His doctoral research capstone project is titled “Social Media Marketing Strategies to Increase Revenue in the Health and Fitness Industry.” Danhoff also holds a master’s degree in exercise science as well as a bachelor’s degree in corporate fitness from Western Illinois University in Macomb, Illinois (magna cum laude).

    Prior to teaching at in higher education, Danhoff spent 14 years in the fitness industry, with positions in sales, sales management, business development, and marketing. He was the director of fitness entertainment technology and operations for MYE Entertainment North America. He was recognized with the Top Producer of the Year award by multiple fitness equipment and fitness technology companies, including Fitness Warehouse, Tectrix, and Netpulse. He was later appointed by Precor to manage two national sales accounts: XSport Fitness and Power Wellness. Today, Danhoff consults with organizations—ranging from small businesses to large global brands—regarding their digital and social media marketing strategies and the use of data analytics to drive business intelligence and revenue generation. Since February 2018 Danhoff has served on the board of directors for the Missouri Association for Health, Physical Education, Recreation and Dance (MOAHPERD), overseeing the direction of the organization’s digital marketing and communications.

    Ancillaries

    All ancillaries are free to course adopters and available at www.HumanKinetics.com/HealthFitnessManagement.

    Instructor guide. Includes summaries of each chapter and teaching tools to help instructors prepare for course lectures and class discussions. It also includes practical assignments that encourage students to apply the information presented in the text.

    Test package. Features a bank of 490 multiple-choice questions that are based on material from the chapters.