Using Technology to Elevate Client Results Online CE Course – Human Kinetics
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Online Course

Using Technology to Elevate Client Results Online CE Course

Included in your annual subscription to CE OnDemand.
Subscribe at HK OnDemand

ISBN: 9781718252035

This course consists of the following:

  • Using Technology to Elevate Client Results video presentation
  • Slide deck
  • Practice exam
  • Online continuing education exam

In Using Technology to Elevate Client Results, you’ll learn to identify ways to use technology to build stronger connections, personalize every step of the client journey, and improve client retention by keeping them engaged wherever they are. Presenter Steven A. Trotter provides guidance on mapping the three phases of the client journey and explains the emotional needs of a client in each phase. You’ll then examine a variety of technology touchpoints and explore how technology will enhance the human experience for you and your client. You’ll get a step-by-step guide into building your client engagement strategy that will leverage technology, and you’ll understand the keys to success in improving client retention and boosting your business.

Learning Objectives

  • Name the phases in the client journey, and identify at least three types of technology that enhance the client experience at key touchpoints.
  • Evaluate how digital tools can support communication, programming, behavior change, and accountability.
  • Design a client engagement strategy that leverages technology to improve retention and results.

Audience

Certified personal trainers, strength and conditioning coaches, and small-group fitness instructors.

Steven A. Trotter, MS, is a global well-being consultant, educator, and coauthor of Fitness Facility Management. He leads Globetrotter Wellness Solutions, helping fitness professionals grow their careers, elevate the client experience, and build thriving businesses. With over 20 years of industry experience and credentials, including the Certified Exercise Physiologist certification from the American College of Sports Medicine (ACSM) and all four certifications offered by the American Council on Exercise (ACE), Trotter delivers real-world expertise and practical strategies in every course he teaches.

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