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Human Resource Management in Sport and Recreation-3rd Edition

Human Resource Management in Sport and Recreation-3rd Edition



$86.00 USD

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    Human Resource Management in Sport and Recreation, Third Edition, provides current and future practitioners with a solid foundation in research and application of human resource management in the sport and recreation industries. The third edition prepares students for success by bringing into focus the three divergent groups of people who constitute human resources in sport and recreation organizations: paid professional workers, volunteers, and the clients themselves.

    Dr. Packianathan Chelladurai, pioneer in the field of sport management, continues to bring his expertise to this edition; he is joined by new coauthor Dr. Shannon Kerwin, an active researcher in organizational behavior and human resource management in sport. With more than 50 collective years of experience in teaching management of human resources, Chelladurai and Kerwin synthesize the core dynamics of human resources and the management of these resources as well as the role of the sport and recreation manager.

    The third edition’s updated references, examples, and studies reflect the increased growth, interest, and complexity in human resource management in recreation and sport in recent years. Additional enhancements of the third edition include the following:
    • A new opening chapter on the significance of human resources describes consumer services, professional services, and human services and provides a model for the subsequent chapters.
    • A greater emphasis is placed on recruitment and training as an essential component of success.
    • New “Technology in Human Resource Management” and “Diversity Management of Human Resources” sidebars connect theory to practice for sport managers as they confront contemporary issues in the workplace.
    • Case studies at the end of each chapter help students apply concepts from the chapter to real-world scenarios.
    • Instructor ancillaries help instructors prepare for class with the use of an instructor guide with a syllabus, tips for teaching, and additional resources, as well as an image bank.
    In addition, updated pedagogical aids include learning objectives, summaries, lists of key terms, comprehension questions, and discussion questions to guide student learning through each chapter. Sidebars throughout the text provide applied concepts, highlight relevant research, and offer digestible takeaways.

    Organized into four parts, the text begins by outlining the unique and common characteristics of the three groups of human resources in sport and recreation. Part II focuses on differences in people and how the differences affect behavior in sport and recreation organizations. In part III, readers explore significant organizational processes in the management of human resources. Part IV discusses two significant outcomes expected of human resource practices: satisfaction and commitment. Finally, a conclusion synthesizes information and presents a set of founding and guiding themes.

    Human Resource Management in Sport and Recreation, Third Edition, explains essential concepts in human resources in the sport and recreation industries. The authors present a clear and concise treatise on the critical aspects of management of human resources within sport and recreational organizations to help aspiring and current professionals maximize their potential in the field.


    A textbook for students in human resource management in sport or recreation and sport administration courses. A supplemental text for courses covering legal issues in sport and sport facility management, as well as a reference book for practitioners and researchers in these areas.

    Table of Contents

    Part I: Human Resources in Sport and Recreation
    Chapter 1. Significance of Human Resources
    Service Operations
    Sport and Recreation Services
    Paid and Volunteer Workers
    Clients as Human Resources
    A Model of Human Resource Management
    Chapter Pursuits
    Chapter 2. Volunteers and Volunteerism
    The Need for Volunteerism    
    Voluntary Organizations        
    People Who Volunteer           
    Why People Volunteer           
    Altruism and Volunteerism    
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 3. Professionals and Professionalism
    Original Definition of a Profession
    Process of Professionalization
    Semiprofessions, Mimic Professions, and Deprofessionalization
    Professional Status of Sport Management
    Professionalism and Volunteerism
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 4. Clients as Human Resources
    Customer as Input, Throughput, and Output
    Customer Participation in Sport and Recreation Services
    Client Motives for Participation
    Role of the Sport or Recreation Manager
    Chapter Pursuits

    Part II: Individual Differences in Human Resources
    Chapter 5. Abilities
    Issues Over Ability
    Cognitive Abilities
    Emotional Intelligence
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 6. Personality
    Determinants of Personality
    Type Theories
    Trait Theories
    Personality and Organizational Behavior
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 7. Values
    Values, Beliefs, Attitudes, and Norms
    Sources of Values
    Terminal and Instrumental Values
    Hierarchy of Values
    Value Types
    Functions of Values
    Values in Organizations
    National Values and Sport
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 8. Motivation
    A Model of Motivation
    Other Theories of Motivation
    Motivation as Personal Investment
    Role of the Sport or Recreation Manager
    Chapter Pursuits         

    Part III: Human Resource Practices
    Chapter 9. Organizational Justice
    Distributive Justice
    Procedural Justice
    Interactional Justice
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 10. Job Design
    Job Design Strategies
    Task Attributes
    Motivational Properties of Tasks
    Implementing Task Attributes
    Task Attributes and Individual Differences
    Other Approaches to Job Design
    Task Dependence, Coordination, and Variability
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 11. Staffing and Career Considerations
    Purposes of Staffing
    Focus of Staffing
    Matching People and Jobs
    Psychological Contract
    Career Considerations
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 12. Leadership
    Leader Behavior
    Multidimensional Model of Leadership
    Transformational, Transactional, Servant, and Authentic Leadership
    Leadership and Decision Making
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 13. Performance Appraisal
    Purposes of Performance Appraisal
    What Should Be Evaluated
    When to Conduct Performance Appraisal
    Who Should Do the Appraisal
    Errors in Rating
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 14. Reward Systems
    Purposes of Reward Systems
    Types of Rewards
    Bases of Rewards
    Reward Systems and Member Preferences
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Chapter 15. Internal Marketing
    Forms of Marketing
    Process Versus People Orientation in Internal Marketing
    Marketing Principles in Internal Operations
    Functions of Internal Marketing
    Issues in Internal Marketing
    Role of the Sport or Recreation Manager
    Chapter Pursuits

    Part IV: Attitudinal Outcomes
    Chapter 16. Satisfaction
    Theories of Job Satisfaction
    Satisfaction With Volunteer Work
    Participant Satisfaction
    Measurement of Satisfaction
    Role of the Sport or Recreation Manager
    Chapter Pursuits         
    Chapter 17. Commitment
    Multidimensionality of Organizational Commitment
    Occupational Commitment
    Development and Effects of Organizational Commitment
    Correlates of Organizational Commitment
    Role of the Sport or Recreation Manager
    Chapter Pursuits
    Conclusion: The Future of Human Resource Management in Sport and Recreation—Guiding Themes
    About the Authors

    About the Author

    Packianathan Chelladurai, PhD, is a distinguished professor in the School of Hospitality, Sport, and Tourism Management at Troy University in Troy, Alabama. Widely recognized as a leader in the field of sport management, Chelladurai has taught human resource management in sport and recreation for the past 40 years in both Canada and the United States. He is the author of six books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 115 journal articles and 39 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known are his Multidimensional Model of Leadership and the Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991, he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association of Sport Management (EASM). He is a long-standing member of the prestigious National Academy of Kinesiology.

    Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990, the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991, he was the first recipient of NASSM’s most prestigious honor, the Earle F. Zeigler Award. In 2005, the EASM bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. In 2015, the EASM named its most prestigious award after Dr. Chelladurai: It is known as the EASM Chelladurai Award. He was the recipient of that award in that year.

    Shannon Kerwin, PhD, is an associate professor in the department of sport management at Brock University. Her research relates to how personal and organizational values align in order to enhance important organizational outcomes.

    Kerwin is a member of the North American Society for Sport Management (NASSM) and Academy of Management. She received the NASSM research fellow award for research in sport management in 2015 and received the Chancellor’s Chair for Teaching Excellence award from Brock University for assessing leadership development among students in 2016. She has coauthored chapters in three sport management textbooks and has over 30 articles in academic journals. Kerwin enjoys reading, running, and playing with her two children.


    All ancillaries are free to course adopters and available at

    Instructor guide. Includes a sample syllabus and lecture notes for each chapter that provide discussion ideas and applicable chapter readings for each week of a semester. Each chapter in the guide includes a chapter outline, suggested topics for papers or essays, suggested applicable cases from Case Studies in Sport Management (CSSM), additional resources, and sample exam questions (multiple choice and short answer) with answers included.

    Image bank. Includes 56 illustrations and all tables and typeset figures from the text. These images are organized by chapter and can be used in classroom presentations, handouts, and activities.

    The image bank is also available for purchase • ISBN 978-1-4925-4315-2