BookLeisure Services Management prepares students for the challenges they’ll face as entry-level recreation and leisure managers. The book outlines the essential knowledge and skills that successful managers need to have and helps students build those competencies by encouraging them to think as managers. The text’s activities, projects, and examples help students connect the competencies to real-world situations.
Leisure Services Management begins by presenting a firm foundation of competency-based management theory. Students will learn what management is, what the manager’s role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.
For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of the activities asks students to assume one of the many roles of a new manager. They’ll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they’ll assume as a manager. The activities will help students develop the competencies they’ll need in order to meet the challenges of this evolving field.
Following are some of the student-friendly features in Leisure Services Management:
- A competency scorecard that will help students gauge their progress as they work through the text
- Numerous examples drawn from the public, nonprofit, and commercial sectors in the United States and Canada
- Unique “A Day in the Life” sidebars in each chapter, which relay the stories of new managers currently working in the field
- Practical, real-world activities and projects that reinforce concepts and encourage a managerial mind-set
- Review questions useful for analyzing and applying content
- A running glossary for quick reference to new terminology within the text
The text also includes access to an online student resource (OSR), which provides documents and forms sampled from the actual files of leisure managers to assist students in understanding and using important management tools. The OSR also includes an overview of key concepts by chapter, one or more detailed case studies for each chapter, a glossary, Web links, and the competency scorecard, detailing the competencies required for entry-level professionals. Using this scorecard, students can measure their management skills, knowledge, and abilities at the outset of the course and reevaluate their progress at end of the course.
The competency-driven approach of Leisure Services Management assists readers in gaining the knowledge and practicing the skills they need in order to begin their career in leisure management. Bolstered by the practical information in Leisure Services Management, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.
Upper undergraduate-level text for recreation and leisure management courses. Reference for recreation and leisure professors and professionals interested in a competency-based management approach.
Table of ContentsChapter 1: The Competent Leisure Services Manager
What Is Management?
Chapter 2: Foundations of Management
Leadership as a Discipline
Management as a Discipline
Chapter 3: Leisure Services Managers
Levels and Functions of Managers
Resources to Manage
Career Progression of Managers
Efficiency and Effectiveness
Chapter 4: Legal Foundations for Managers
Current Legal Issues and Trends
Overview of Key Legal Concepts
Applications to Leisure Services Management
Legal Issues in Employment
Chapter 5: Organizational Structure
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Chapter 6: Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Chapter 7: Planning and Decision Making
Developing a Technology Plan
Problem Solving and Decision Making
Ethical Decision Making
Chapter 8: Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Chapter 9: Communications and Customers
Functions of Communication
Strategic Approach to Communication
Chapter 10: Personnel Procedures and Practices
Human Resources Perspectives
Chapter 11: Motivation, Rewards, and Discipline
Chapter 12: Sources and Methods of Financing
Sources of Revenue
Pricing Trends and Issues
Chapter 13: Budgets and Financial Cost Analysis
Types of Budgets
Approaches to Budgeting
Financial Analysis and Reporting
Chapter 14: Evaluation
Types of Evaluation
Five-Step Evaluation Process
Selecting Evaluation Participants
Best Practices and Benchmarking
ExcerptsPromotion Of Recreational Programs Should Focus On Benefits
Recreation Managers Can Use Rewards To Improve Employee Motivation, Retention
Writing Job Descriptions Essential Part Of Hiring Process For Leisure Services Organizations
AncillariesLeisure Services Management Instructor Guide. In this instructor guide, you will find sample course syllabi, chapter outlines, learning outcomes, answers and guidelines for the activities and case studies in the online student resource, and an introductory activity for the competency scorecard.
Leisure Services Management Test Package. The test package consists of approximately 250 ready-made test questions that feature multiple-choice, fill-in-the-blank, true-and-false, and essay and short-answer questions covering the content from all chapters.
Leisure Services Management Presentation Package. The presentation package presents nearly 300 PowerPoint slides covering content from all 14 chapters.
All ancillaries are FREE to course adopters and available at www.HumanKinetics.com/LeisureServicesManagement.