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Excerpts — Managing Sport Facilities 4th Edition With Web Study Guide

Consistency of knowledge, duty, and execution

This is an excerpt from Managing Sport Facilities 4th Edition With Web Study Guide by Gil B. Fried & Matthew Kastel.By Larry B. Perkins, CVE, CPP, CMP I have found that a lack of consistency, knowledge, duty, and execution are the main reasons for customer complaints at venues. Where there is consistency, guests know what to expect no matter where they enter. Balancing customer service with safety and security has always been a question many security professionals are challenged with. Out of bad things, good may come, at least different methods might be learned. Case in point, after the 2017...

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Properly trained employees are key to a successful facility

This is an excerpt from Managing Sport Facilities 4th Edition With Web Study Guide by Gil B. Fried & Matthew Kastel.Proper training of employees is key to the successful operation of a sport facility, and it can be tricky given the varied job types and the diversified skill set among employees. Certain training for some jobs in a sport facility is required by either state or federal law. The Occupational Safety and Health Administration, a federal agency that holds employers accountable for providing a workplace free from serious recognized hazards, has many training rules in place that employers must follow...

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Understand management of multiuse college facilities

This is an excerpt from Managing Sport Facilities 4th Edition With Web Study Guide by Gil B. Fried & Matthew Kastel.This chapter explores what is involved in managing multiuse college facilities. The concepts apply to more than just college facilities, but we felt a college example would best demonstrate the concepts. Multiuse college athletic facilities can include a wide variety of different facilities and as such the college is like a high school with multiple facilities. A college, though, might have anything from a handful of fields, a gym, and a fitness center to possibly several dozen facilities, including practice...

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