Careers
Operations Specialist
Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply. Salary Range: $31,000-$44,400 This position is not eligible for remote work. Job Summary The Operations Specialist is responsible for providing support for operations departments as assigned. They will have regular duties for shipping and receiving, mail center, and inventory control. They are available for any assignment within all Operations areas depending on daily need. They will operate in a flexible environment and may change assignments throughout the day. Essential Functions 1. Update large freight database daily. 2....
Managing Editor- Product Development
Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply. Salary Range: $40,000-$50,000 Eligibility for remote work: All functions of this position can be successfully performed remotely. Job Summary As a member of either the AC or TP Editorial Department, the Managing Editor is the ProdDev expert responsible for supervising several editorial and production phases for assigned print and non-print projects according to the quality, budget, and schedule expectations established by the Acquisitions Editor. Responsibilities include reading standard-track manuscripts and handling project management tasks related to permissions,...
Acquisitions Editor
Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply. Salary Range: $61,800-$83,100 Eligibility for remote work: All functions of this position can be successfully performed remotely. *We are unable to hire remote employees from the states of New York and California and the city of Chicago. Ideal start date:Â July 5 through Sept. 1. Job Summary The acquisitions editor (AcqEd) is responsible for acquiring products that increase profitability and advance the editorial mission of the division. This includes conceptualizing new resources, recruiting and contracting authors, reviewing...
Call Center Customer Service Representative
Job Summary: This position will provide support and assistance to external and internal customers. S/he will answer inbound customer phone loop calls. The Customer Service Representative will have assigned, backup order/credit entry and customer service tasks.
Essential Functions:
- Research all orders/credits for entry into the customer service processing software and credit card payment center.
- Â Enter customer order/credit information in customer service processing software, spreadsheets, word processing systems, and credit card payment center.
- Â Answer inbound calls coming in directly or through multiple phones loops.
- Utilize provided tools to communicate written and/or verbal responses to resolve internal and external customer service inquiries.
- Develop a strong Human Kinetics product knowledge base including cultivating a working knowledge of Human Kinetics websites and reviewing new products and marketing materials.
- Perform varied tasks that may be assigned on an ad hoc or a regular basis
Secondary Functions:
- Writes/updates/reviews processes and procedures for tasks.
- As requested, provide task training to Customer Service staff.
- Maintain the organization of both digital and hard-copy filing systems.
- Participate in the annual inventory and fiscal year-end processes and if required, physically count inventory one day until dismissed.
- Attempt to up-sell or cross-sell products.